Guest satisfaction is our top priority. We want you to be 100% happy with all your purchases from us. If you are unhappy with your purchase, you are welcome to return it, with its original
packaging, for a full refund within the time frame stated below (see
Exchanges / Return Policy).
Exceptions to above guarantee: Items which have been used (ie, clothing or shoes which have been worn; fly rods, reels, lines, flies which have been used).
Continental United States - We will generally ship UPS ground unless you specify otherwise. Shipping costs include insurance.
Orders being shipped to P.O. Boxes, FPO or APO addresses will be sent by US Parcel Post.
Alaska, Hawaii, International Destinations - We will bill customers only the actual shipping and insurance costs, after confirming the costs with you via email. Your acknowledgment will show the cost within the lower 48 states; we will notify you of the correct shipping cost via a separate email after you receiving te automatic acknowlegement of your order.
International Orders - We
require prepayment of an International Bank Money Order before shipping
Shipping Charges for orders with flies and hooks only - USPS Priority Mail Order Cost under $49.99 - shipping cost = $4.95
Order Cost $50.00 and over = FREE
NOTE: If you order contains only flies and/or hooks, your acknowledgement will reflect our standard shipping cost below, but we when we ring up your sale we will only charge you the above USPS cost.
Shipping Charges - USPS Ground - Continental USA Order Cost under $75.00 - shipping cost = $8.95
Order Cost $75.01 to $150.00 - shipping cost =
Note: We ship fly rods, waders and wading boots via UPS only (no USPS).
Shipping Charges - Standard UPS Ground - Continental USA/span>
Order Cost under $25.00 - shipping cost = $8.95
Order Cost $25.01 to $50.00 - shipping cost = $10.95
Order Cost $50.01 to $100.00 - shipping cost = $12.65
Order Cost $100.01 and above - FREE UPS Ground ^
Shipping Charges - 3-Day UPS - Continental USA
Order Cost under $25.00 - shipping cost = $17.95
Order Cost $25.01 to $50.00 - shipping cost = $19.79
Order Cost $50.01 to $75.00 - shipping cost = $23.50
Order Cost $75.01 to $100.00 - shipping cost = $29.50
Order Cost $100.01 to $199.99 - shipping cost = $33.50 Order Cost $200.00 & above - shipping cost = FREE
for orders placed Dec 13 - Dec 19
Shipping Charges - 2-Day UPS - Continental USA
Order Cost under $25.00 - shipping cost = $33.75
Order Cost $25.01 to $50.00 - shipping cost = $35.59
Order Cost $50.01 to $75.00 - shipping cost = $39.50
Order Cost $75.01 to $100.00 - shipping cost = $42.50
Order Cost $100.01 to $200.00 - shipping cost = $47.50
Order Cost $200.01 to $300.00 - shipping cost = $49.50
Order Cost $300.01 to $500.00 - shipping cost = $52.95
Order Cost $500.01 to $750.00 - shipping cost = $55.95
Order Cost $750.01 and up - shipping cost = $59.95
Shipping Charges - Next-Day UPS - Continental USA
Order Cost under $25.00 - shipping cost = $62.00
Order Cost $25.01 to $50.00 - shipping cost = $65.00
Order Cost $50.01 to $75.00 - shipping cost = $68.00
Order Cost $75.01 to $100.00 - shipping cost = $68.00
Order Cost $100.01 to $200.00 - shipping cost = $70.00
Order Cost $200.01 to $300.00 - shipping cost = $75.00
Order Cost $300.01 to $500.00 - shipping cost = $80.00
Order Cost $500.01 to $750.00 - shipping cost = $90.00
Order Cost $750.01 and up - shipping cost = $100.00
RUSH - If you have additional shipping instructions before
Christmas, then send us an e-mail ("contact us" or e-mail email@example.com
) and let us know your request.
* GIFT CARD INSERT - If you would like a gift card inserted, then enter
your order and e-mail us at firstname.lastname@example.org
with a reference to your order, and the requested message you would like
included such as "Keep catching the big one's. Love, Mom &
Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit given that the item is returned within the following time frame: Sale items, including unused fly rod/reel combos, must be returned within 8 days of purchase; regular priced merchandise within 15 days of the purchase. We do not accept returns on used fly rods and or reels.
Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material. Once opened, we can only exchange these items for the same product.
To Return an Item to Us
Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method to:
Graves Mill Center
P.O. Box 1265
Graves Mill Center @ Rt. 221
Forest, VA 24551
We will credit the original purchaser's credit card or issue an on-line gift certificate, depending on the original payment method. Gift returns will be issued an on-line gift certificate. Look for your refund, issued upon receipt of returned merchandise.
For returns, if your order
qualified for free shipping, then on your return we
will credit you the invoice amount less the shipping charge originally
paid by Angler's Lane (see rates above).
Shipping Charges on Exchanges / Returns
If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us.
Unfortunately, we cannot reimburse you for the original shipping charges.
For returns, if your order qualified for free shipping, then on your return we will credit you the
invoice amount less the shipping charge originally paid by Angler's Lane (see rates above).
If we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
Our Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Use of Information
We will not collect any personal information about individuals except when
specifically and knowingly provided by such individuals. Examples of such information
are: name, postal address, e-mail address, phone number, birthday, and product commentary.
Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website.
For pre-Christmas Delivery, Free USPS Priority Shipping within continental US for clothing orders $65 & over thru 12/19! Free 3-day UPS shipping for rod combos over $199!